When a burst water pipe caused extensive flooding at a large aids and equipment warehouse in Adelaide, immediate action was required to prevent financial loss and disruption to an essential service.
Complete Building Services (CBS) engaged Steamatic Adelaide to restore critical mobility equipment while they facilitated necessary building works.
The Challenges
The warehouse housed a variety of assistive devices, from basic mobility aids such as walkers and crutches to highly sophisticated motorised vehicles. Many items were new, and exposure to water posed a significant risk—especially for those with electrical components.
To prevent deterioration, mould growth, and electrical hazards, a rapid response was essential. Additionally, to minimise business interruption and facilitate building repairs, the entire warehouse needed to be packed and relocated to an alternate storage facility over a weekend. This required meticulous inventory management and logistical coordination.
The Solution
Steamatic Adelaide and CBS collaborated closely to ensure a seamless restoration. While Steamatic’s technicians on the ground were the everyday heroes handling the recovery, the strong working relationship between Steamatic Adelaide’s Assessment Manager, Francesca De Lucia, and CBS’s Project Manager, Katey Circosta, ensured the project was managed with exceptional efficiency.
By responding immediately, Steamatic Australia was able to:
Complete Pack-Out & Inventory Management: Within two days, all items were documented, packed, and relocated to secure storage.
Sorting & Restoration: Unaffected items were stored until building works were completed, while water-damaged items were prioritised for specialist drying and cleaning.
Drying & Decontamination: Advanced drying technology was used to remove moisture and prevent mould growth. Contaminated items underwent thorough cleaning and sanitisation.
Electrical & Safety Testing: Items with electrical components were assessed and tested. Those beyond repair were disposed of in accordance with EPA standards, while the remaining items were restored and cleared for safe use.
The Outcome
Steamatic Adelaide’s rapid response and advanced restoration techniques ensured that the warehouse’s contents were restored promptly, minimising financial losses and maintaining the availability of mobility aids for those in need. The successful restoration of electronic items, including motorised vehicles, demonstrated Steamatic Adelaide’s expertise in handling large-scale water damage events.
CBS completed all building works without delay, allowing the customer to resume business operations quickly.
The strong collaboration between Steamatic Adelaide and CBS resulted in an efficient claims handling process and outstanding outcomes for both the client and insurer.
Steamatic Adelaide continues to set the standard for managing complex restoration projects, ensuring contents are returned to pre-event condition rapidly.
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